Popular topics:
Tracking orders, payment methods, and invoices
Delivery times, shipping costs, and tracking
Return policy, warranty, and refund process
Setup, features, and integrations
Creating an account, password reset, and profile management
Contact options, help resources, and support tickets
Information about placing orders and payment options
You can track your order by logging into your SmartNest account and visiting the "Order History" section. Alternatively, you can use the order tracking number provided in your confirmation email by entering it on our "Track Order" page. We also send email and text notifications with tracking updates.
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. For orders over $500, we also offer financing options through Affirm.
You can modify or cancel your order within 2 hours of placing it by contacting our customer service team. After this window, if the order has not shipped, we can still try to accommodate changes on a case-by-case basis. Once an order has shipped, it cannot be modified or canceled, but you can return it according to our return policy.
You can apply a discount code during checkout on the payment page. Look for the "Discount Code" field, enter your code, and click "Apply" to see the discount reflected in your order total before completing the purchase.
Information about shipping options and delivery times
Standard shipping typically takes 3-5 business days within the continental Sri Lanka. Express shipping (1-2 business days) is available for an additional fee. International shipping times vary by location but generally range from 7-14 business days. Please note that these are estimated delivery times and may vary based on your location and current order volume.
Yes, we offer free standard shipping on all orders over $99 within the continental Sei Lanka. Orders under $99 incur a flat shipping fee of $8.95. Alaska, Hawaii, and international destinations have different shipping rates that are calculated at checkout.
Yes, we ship to over 60 countries worldwide. International shipping costs and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to import duties, taxes, and customs fees which are the responsibility of the recipient.
If your tracking information hasn't updated in 48 hours or your package hasn't arrived within the estimated delivery window, please contact our customer service team. We'll investigate the status with the shipping carrier and provide you with updated information. In rare cases where packages are lost, we'll arrange for a replacement or refund.
Information about our return policy and refund process
We offer a 30-day return policy for most products. Items must be in their original condition with all packaging and accessories included. Some products, such as personalized items or special orders, may not be eligible for return. Please refer to our full return policy for detailed information on specific product categories.
To start a return, log in to your SmartNest account, go to your order history, select the order containing the item you want to return, and click "Return Items." Follow the on-screen instructions to complete the return process. Once approved, you'll receive a prepaid shipping label by email. Alternatively, you can contact our customer service team for assistance with returns.
Once we receive your returned item, it takes 1-2 business days to inspect and process the return. After approval, refunds are issued to your original payment method within 3-5 business days. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution's policies.
For returns due to customer preference (e.g., didn't like the product), a return shipping fee of $8.95 will be deducted from your refund. Returns due to defective products, incorrect items, or our error are eligible for free return shipping with a prepaid shipping label. International returns are the customer's responsibility unless the return is due to a defective product.
Information about our products and compatibility with other devices
Most of our products are designed to work with popular smart home ecosystems including Amazon Alexa, Google Home, Apple HomeKit, and Samsung SmartThings. Each product page lists specific compatibility details. We also offer a compatibility checker tool on our website where you can verify if a product will work with your existing setup before purchasing.
It depends on the product. Many of our newer devices connect directly to your home Wi-Fi network and don't require a separate hub. However, some specialized products use protocols like Zigbee or Z-Wave and do require a compatible hub. Each product description clearly indicates whether a hub is required and which hubs are compatible.
Firmware updates are typically handled through the device's companion app. Open the app, go to the device settings, and look for a "Check for updates" or "Firmware update" option. We recommend keeping your devices updated to the latest firmware for optimal performance, security, and to access new features. For detailed instructions for specific devices, please refer to the product manual.
Most SmartNest products come with a standard 1-year limited warranty that covers manufacturing defects and hardware failures under normal use. Select premium products feature extended 2-year or 3-year warranties. Additionally, we offer optional extended warranty plans at checkout. The specific warranty period for each product is listed on its product page and in the accompanying documentation.
Information about your SmartNest account
While we offer guest checkout, creating an account is recommended as it allows you to track orders, save multiple shipping addresses, view order history, manage returns, and access exclusive promotions. Account creation is quick, requiring only your email address and a password. You can also sign up using your Google or Facebook account for faster registration.
To reset your password, click on "Login" at the top of the page, then select "Forgot Password?" Enter the email address associated with your account, and we'll send you a password reset link. Follow the instructions in the email to create a new password. For security reasons, password reset links expire after 24 hours.
You can update your account information by logging into your SmartNest account and clicking on "Account Settings" or "My Profile." From there, you can edit your personal information, change your password, update payment methods, manage addresses, and adjust communication preferences. Changes are saved automatically when you submit the updated information.
To delete your account, please contact our customer service team at vihangadev@gmail.com with the subject line "Account Deletion Request." For security purposes, we'll verify your identity before proceeding with the deletion. Please note that account deletion is permanent and will remove your order history, saved addresses, and other account data. If you have active orders, we recommend waiting until they're complete before requesting account deletion.
Information about getting help with your purchase
You can contact our customer support team through multiple channels:
Yes, our dedicated technical support team is available to help with product setup, troubleshooting, and compatibility issues. For basic assistance, you can refer to our online resources including product manuals, video tutorials, and our Help Center. For more complex issues, our technical specialists are available via phone, email, or live chat to provide personalized assistance.
Yes, we partner with certified professional installers nationwide. During checkout, you can add professional installation services to your order for eligible products. After your purchase, our installation team will contact you to schedule an appointment at your convenience. Installation services start at $79, with exact pricing depending on the complexity of the installation and the number of devices.
Product manuals and guides are available in multiple locations:
Our friendly customer service team is ready to assist you with any other questions you might have.